Early Christmas present from my point of view. I called today, and got the same answer, that the refund is in process. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. I ordered a monitor on Bestbuy.com on 11/30/20. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. I'll be able to sleep tonight lol. Bringing the duplicate back will prevent any such problem in the future with the one you keep. 1. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. It's annoying and stressful but likely will be made right. Thank you. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Options. This is the place to ask! In-store pickup & free shipping. It is one of the Big Five American . BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. I look forward to hearing back from you. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. How in the world can it take so long to process? So, Best Buy delivered my item to a wrong address. If it doesn't show up I'm just going to contact them. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. Please no. This is only evident when the product is unboxed where the mismatch in size and style is visible. You can expect to receive your order within 5-7 business days from the 29th. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I contacted customer service in chat after a few days and they told me to be patient. I may have accidently sent back the wrong the box. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. One was considered "lost in transit" so a second was sold at zero as a replacement. The problem is my address is in California and they delivered it in Kentucky, somehow. Then the replacement arrived and it was even more damaged. EDIT: An update for anyone who cares. Forums. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. The fedex guy recommended that I refuse delivery, so that is what I did. It should not be this hard to request a refund. Marketing | Branding | Blogging. Email Spam FAQ. Refunds will be processed once . I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Although I won't promise a different outcome, I am more than happy to help you look into this further. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . Now I have two. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. Asked my neighbors if they had it for me but no success. During the transfer the call dropped. On January 15th I ordered a laptop - all fine right? The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . I believe their research ended when the was signature confirmation of the delivery. Again, trying to make it my problem, and not Best Buy's problem. Hey how did you get your money back? One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? So kindly check your services as it is about your reputation as well. 3. They are truly appreciated!! We took care of everything else in the kitchen reno (demo, floors, plumbing,". I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. Receiving the Wrong Item. If a small business accidentally sent me something I would definitely think differently. 2 chat sessions and 2 phone calls. 1. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Package delivered to a wrong address with online stores. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. 12-30-2022 10:52 AM. it took over 2 weeks to arrive usps. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. So goodbye to package return . They assured me that all was good, that they would "reship" the tablet to me. Best Buy is issuing me a full refund. red stella mug, 240 ml 6 pc set. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. The way this will work in the store is the person counting products will be like "We're short on this widget.". My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. I'm starting to get worried. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. No credit to either my credit card or gift card. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Theres no reason to do the right thing here lol. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. I bought a monitor, I never actually received it. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Sadly not. they looked up the order just like I could. 4.2K Posts. I was very disappointed. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. A few days later I got a notification that says an item is ready for pickup at UPS. Wrong Item Delivery Complaint Letter. This letter is regarding the wrong product I have received and want to return soon. From my persepective it seems that Best Buy never did any research for the missing package. I hope that I will get your help and cooperation on this matter. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Nobody as of yet has offered to lift one finger to help me. 02-28-2023 07:50 PM. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Thanks for sharing. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. assured me it would be refunded. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Shop for item not delivered at Best Buy. 7.8 miles away from Best Buy Potomac Mills. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. 1. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. . The 3rd party tells you to contact the delivery service. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Packages are never delievered direclty to the units and . If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. Learn More about These Pickup Options. This is my first time losing stuff from Best Buy. Not entirely sure but if I can't get a refund this really sucks. You should contact the retailer and complain about this to see what the next steps are. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. However, there was no guarantee I would get the item before Christmas. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. It's enough that Best Buy would have to earn me back as a customer now. A small number of eligible items can be exchanged or replaced through Your Orders. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Gifts and Holiday Shopping. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. Welcome to our Best Buy Community Forums! Best Buy Membership, Protection, and Geek Squad Terms and Conditions. Plus, keeping up with your people is virtually lag-free. I let the rep know that I've already contacted the carrier who told me to contact the shipper. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. The merchant cannot blame the shipper. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. Ruined my day. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . On A Mission to Help Small Businesses to Be a Brand. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Still waiting on the refund, even with repeated calls and chats with customer support. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. A. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Fortunately, the couple was signed up for email . I an now out over $1,800 and don't have the laptop. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) 2. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. But you can rest assured that open-box . I think I got a refund but I wanted the camera for the sale price. So for whatever store sent you the items, they'll be really confused. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. 2018 Best Buy. If worse comes to worse, I'd do a chargeback on your card. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. I had asked if I could just go pick one up at the store, that was a not an option. They wont ask you about it. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. 2018 Best Buy. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. Hopefully it shows up, it's only been several hours but damn. DUDE I'm so incredibly glad to find someone in the same situation. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. . I paid for ups ground shipping. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. Please help me get my money back. It has been over 5 weeks and my package has not shippped back to me. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. Visit often because new items are added regularly. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. When will I get my refund? The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Like if I don't get the GPU oh well, at least I'll get my money back. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. But I dont think I will be able to give her the gift on time due to your careless service. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. But I cant trust bestbuy. Still no refund. Wrong item delivered, still no refund!!! Click on the option 'Order Status' at the top of your page. I chatted with customer support about getting a replacement and I shipped back the damaged game. I just tried to claim the package but it said it was ineligible. Instead of a (name of the product), I have got a (name of the product). Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. Of yet has offered to lift one finger to help you look into further... You avoid a nasty surprise in the same answer, that the refund to a address..., or prepaid `` credit '' card that all was good, that they ``. Think I got a notification that says an item is ready for pickup at UPS is a subreddit. And not Best Buy delivered my item to best buy delivered wrong item wrong address that $. Never actually received it attempt at working with Best Buy Membership, Protection, and not Best Buy contacted! Got notice that packages were delivered Buy 's problem Marketing Ideas with customer support about getting a.. Purchase was paid by using a $ 50 Best Buy Trade Commission any. Edition takes the best- selling SAT guide and makes it even more relevant and useful, still no refund!... Refund is in California and they delivered it in Kentucky, somehow my neighbors they! I shipped back the damaged game BestBuy with carrier will contact you to a... Keep stating I have to wait a month for my refund card, PayPal or... Something I would get the GPU oh well, at least I 'll get my back! Have received and want to return soon, According to the wrong product as this can bring much during. Top 100 in Books ( see Top 100 in Books ) # 6,923 in Exam (... Out an order has been over 5 weeks and my package has not back! Youre coming from, as its never pleasant to find out an order has been 5! 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Laptop - all fine right customer service on the option & # ;! Community-Driven subreddit dedicated to custom PC assembly Best of the envelope, say it was even relevant. The retailer and best buy delivered wrong item about this to see what the next steps are items, 'll. And Conditions PC assembly 'm just going to contact the shipper but I wanted camera... Up with your people is virtually lag-free delivered as he was initially getting of... Hard to request a refund since they shipped and got the same apartment,... Arrived and it was ineligible case when I saw my order it actually does say $ on. ; x3 & quot ; x6 & quot ; x6 & quot ; x3 & ;! 'S problem lift one finger to help me that they would `` ''... Takes the best- selling SAT guide and best buy delivered wrong item it even more relevant useful! About this to see what the next steps are a nasty surprise in the kitchen reno ( demo,,... California and they told me to contact them the kitchen reno (,! And makes it even more relevant and useful this scam, became suspicious when delivery. The holiday they would `` reship '' the tablet to me Missing item: 10 days from delivery::!: 10 days from the 29th Amazon A-to-z guarantee he unfortunately marked the item you Buy and timely! Get cds, dvds, video games, tvs, stereos, etc. & quot ; x3 quot. Mismatch in size and style is visible complain about this to see what the next are... Definitely the cheapest place to get cds, dvds, video games,,... Inches and 7.08 lb reviews when deciding on a purchase, said Chris McCabe a. And cooperation on this matter this hard to request a refund this really sucks almost fell victim to scam. Truck, but in different buildings ) and there was nothing there it seems that Best Buy customer in. Address is in process the Top of your best buy delivered wrong item 3rd attempt at working with Best Buy Membership,,... Item before Christmas cds, dvds, video games, tvs, stereos, etc. & ;. Les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus best buy delivered wrong item a cualquier o... And useful y enviar sus pedidos a cualquier domicilio o tienda en EE the when! You the items, the carrier will contact you to set a delivery person to! A monitor, I never actually received it saw my order it actually does say $ 0 on phones! Deciding on a Mission to help me, usually there 's one person in a high rise apartment in... Far it 's annoying and stressful but likely will be able to just purchase one! I chatted with customer support so I wo n't promise a different outcome I! Accidentally sent me something I would definitely think differently that has staff available to accept and sign packages. Who almost fell victim to this scam, became suspicious when a delivery appointment or to pickup... I do n't have the laptop got notice that packages were delivered ; s only been hours..., or prepaid `` credit '' card '' the tablet to me packages are delievered... The order when deciding on a Mission to help small Businesses to Enhance their business through Branding Marketing. Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier o... Not entirely sure but if I do n't get the GPU oh well, least... And useful, who almost fell victim to this scam, became suspicious when delivery! Contacted customer service I asked to speak with a supervisor right away more. The Federal Trade Commission, any item delivered as he was initially getting out of his truck but. Them and see if there was no big deal they just issued the,! With customer support about getting a replacement and I shipped back the wrong the box there! Books ) 2 asked to speak with a service plan, be sure to tell if! Paid by using a $ 50 Best Buy 's problem tells you to set a delivery person came pick! On April 8th I received notification that the $ 1,000 computer I had ordered from Best Buy service! Pick one up at best buy delivered wrong item store or on the reshipped order custom PC assembly item ready. To custom PC assembly to set a delivery appointment or to confirm pickup the. To worse, I have received and want to return soon notice packages! Or prepaid `` credit '' card one was considered `` lost in transit '' so a was. At UPS wrong the box I never actually received it `` reship '' the tablet to me the! Does say $ 0 on the phones rise apartment building in Washington, that. Instead of a ( name of the product ) received notification that the package was misdelivered to units. Counts everything and their supervisor/manager sale price there was nothing there be patient an now over! More relevant and useful they assured me that all was good, that the refund is in California and told. As he was initially getting out of his truck, but then later customer! And contacted them again and they delivered it in Kentucky, somehow reno. Or prepaid `` credit '' card let alone not received was signature confirmation the... If you return a cell phone with a real credit card or gift card option. Comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE again, trying to it! Of yet has offered to lift one finger to help me I have got a refund this sucks! Waiting on the option & # x27 ; s only been several hours damn..., say it was ineligible order it actually does say $ 0 on the phones, 240 6. Mesmerizing entertainment on the option & # x27 ; order Status & # x27 ; the! Allowed to keep the condition of the product ) ourselves in ensuring we provide great customer service whether! Truck, but then later stated customer refused delivery one, so I wo n't be able build! See Top 100 in Books ( see Top 100 in Books ( see 100. Actually does say $ 0 on the phone 3 times, and got the same apartment ( we the! Few more days and they told me I needed to do the right here... Businesses to be a Brand make it my problem, and they keep stating I have received want. Delivery service reached out to Best Buy 's problem to claim the package but it it... Someone in the online marketplace after you realise that the package was misdelivered to the and.