WebJust happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. English. I called expedia and they issued a refund. You also have the option to opt-out of these cookies. So now I have to dispute the charge with my CC and have them deal with Expedias error and defiant refusal to help. It said that the person who answered your first call would not have been able to see this we're not sure why. Just happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. Cloudflare Ray ID: 7a14285e5aa2913a Cathay Pacific flight change means very tight layover. They wont speak to me on live chat as the booking is too far away and the email address no longer works! That is weird. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's explained better here. Airline, Airport, and Travel Abbreviations. The cookie is used to store the user consent for the cookies in the category "Analytics". Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. Readers often report this problem when they buy goods on the internet. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, When Expedia investigated it was able to confirm that you had been charged twice. Press J to jump to the feed. Travelers will not be able to get refunds twice. I am extremely upset and have tried every method possible to get back that $310, but to no avail. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks! more. Keywords. Help. Can you get full refund on Expedia within 24 hours? You must log in or register to reply here. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. Certain Merchants, such as internet companies, may authorise a charge when you place an order. Dont use a debit card for car or hotel reservations because of this. I booked last December with a debit card on the internet and received two identical itineraries. Supermarket zip seal bags for liquids? This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. I contacted Expedia on your behalf, and it processed a refund. Super. Online booking anomaly meant I was charged 365 for my flights and another 395 for tickets for the same trip, Original reporting and incisive analysis, direct from the Guardian every morning. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. It is a holiday. Shopping for an engagement ring, but dont know where to start? I booked a hotel through Expedia and when I got my bill they charged me twice. Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. That is weird. Completely dismissive. Finally, Expedia promised it would pay me back but never did. The newspaper accepts no legal responsibility for advice. Did you get the money back eventually? Can you use 2 payment methods on Expedia? Web(latest update February 23, 2023) Expedia Group is a travel technology company. The payment was successful and the trip was booked. But opting out of some of these cookies may affect your browsing experience. Sure. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl more. 167.172.102.133 WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. This cookie is set by GDPR Cookie Consent plugin. Air Travel Queries: accessibility,wedding dresses,travelling with children. Article Record Type. and that was why the charge was reduced by 30.00. WebAnswer 1 of 4: Hi guys. Ask the hotel for Expedia's booking confirmation number for the second reservation. Prior to Check-Out Please speak to us at the Front Desk I have suffered an expensive problem booking a holiday through Expedia's website. Why am I seeing unrecognized charges from Paramount+? Call the hotel direct, money expert Clark Howard says. Is it better to book a hotel directly or through Expedia? WebNew York. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. I booked a hotel through Expedia and when I got my bill they charged me twice. You dont have to cancel your flight if you get a better deal within 24 hours. I have used Expedia.ca for years. Is it on your billing statement? The Merchant may then authorise your Card again when the amount is due. Is it up or down? The action you just performed triggered the security solution. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly. At least that's what I thought. My bank says I should get in touch with the vendor, which I have. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Answer: It's difficult to tell if this was an actual charge or just a phantom double-charge. 5 best city park. Expedia says returning your money took a long time because it had to await the airline's authorisation. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Reputable retailers quickly refund an obvious duplication but others make a fuss. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. Yeah, if only they were pending. The payment should be made with two credit cards. But the booking process seemed to have frozen at that point. You should explain the situation and provide any evidence that you have of Guests can change or cancel reservations within this time frame. In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. They agreed the case was clear cut and there would be a full refund of 399.84. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Carol it was 2 different cards, 1 credit and 1 debit. I called the bank , that's why I have to wait. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. Please help me. They have interests in hotels, airlines, etc. This is the version of our website addressed to speakers of English in Canada. I wanted an Easter break worth remembering, and have just enough to pay for it. If Expedia messed up, there will be a confirmation number but it won't be in your account. 2) Check your rental paperwork Look The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. Can I get a refund? Is it cheaper to book through airline or Expedia? To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Travelers can save a lot of money if they book through Expedia. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. What's with these screwy ticket prices? and print it out. WebAnswer 1 of 4: Hi guys. If you cancel your accommodations outside of the standard 24 hour window, you will be charged a cancellation fee. We welcome letters but cannot answer individually. If youve paid in advance for a hotel and after your stay you notice youve been charged for an extra day or days, heres what you should do: Pick up the phone. What's with these screwy ticket prices? This is the version of our website addressed to speakers of English in the United States. June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. WebThis happened to me twice when booking with Expedia in Australia and I was double charged 7000 AUD. This cookie is set by GDPR Cookie Consent plugin. I hope it is a shadow hold only. Thanks for the info. Sorry but how can we help you. They are able to put a hold on you if you want the room. Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. Expedia is proving slower to return the money than it was to take it, Original reporting and incisive analysis, direct from the Guardian every morning. This cookie is set by GDPR Cookie Consent plugin. On the other hand, if you were actually double-charged, then you would also have two separate record locators (the alphanumeric reservation number associated with your ticket) and, more importantly, Expedia would be able to see the problem on its side. Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Its fine to ask your travel agency to help when theres a problem like this on your itinerary. Im panicking, and Im at a loss. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. Expedia charged me twice for a return flight to Bangkok. We welcome letters but cannot answer individually. The cookie is used to store the user consent for the cookies in the category "Other. It does not store any personal data. Its usually followed within a day or two. WebIf a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. After pressing confirm, it froze and threw me back to the payment screen. The website was launched by Microsoft. It obtained this soon after I called and has sent you 399.84 plus a 75 Expedia voucher. Yes, I would ask expedia for a refund. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. When Expedia investigated it was able to confirm that you had been charged twice. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. Hi All, stayed at a pub recently and paid the bill of 140.00 on an MBNA credit card. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. Expedia double-charged me. The cookies is used to store the user consent for the cookies in the category "Necessary". I have called them three times and they said it is anormal way expedia uses to make sure there is money in the account and the money will be refounded back to my account Why is that? These cookies ensure basic functionalities and security features of the website, anonymously. This post has been removed at the author's request. I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. I told Please include a daytime phone number. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. Create an account to follow your favorite communities and start taking part in conversations. There are cancellation policies in your itinerary. The fact that it couldnt made me think that this might be an electronic glitch. I have no idea why people can't understand this. Airport approved? However, you may visit "Cookie Settings" to provide a controlled consent. It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. Help. This website is using a security service to protect itself from online attacks. What makes it unique or just ordinary? Last week I booked an international flight through Expedia. whom should i talk ? It happens all the time with may tour companies, hotels, (ta && ta.queueForLoad ? more. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. First time used Expedia , never use it again. Find Beautiful Engagement Rings, Earrings, and other Jewelry, Search and Compare Diamond from Top Jewelers. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. WebWill I be charged state taxes for my Paramount+ subscription? 2) Check your rental paperwork Look I'm shocked a company such as Expedia deals with people this way. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed. Why was I charged even though my booking wasn't confirmed? PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. Ask our PriceScope members and industry experts for a second opinion or get lost in the thousands of user-shared diamond and jewelry images for inspiration. Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. Information. I hope everyone has been Corona free since 03! WebIf you notice a billing error on your Hotel Bill such as a double-charge, an incorrect charge or an overage: Pre-Arrival If you have questions about a deposit or payment charged to your credit card prior to arrival, please follow the same steps as ' After Check-Out ' below. On the payment screen, it 000025608. Question: I recently booked one airline ticket through Expedia. Im a postgraduate student and cant afford to lose this much money. Necessary cookies are absolutely essential for the website to function properly. AT, Edinburgh. The subject heading for both charges is identical. Press question mark to learn the rest of the keyboard shortcuts. Not kidding! You were charged twice because you thought your first attempt didnt work. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. Refund of 399.84 All the time with may tour companies, may authorise charge... Airlines, etc have no obligation to refund me engagement ring, but dont know where to start deals Expedia. Is what showed as posted and the email address no longer works ring, but to no.... Share your Expedia experience or quick trips for finding solid deals on Expedia within 24 hours with no.! Their database and that was why the charge was reduced by 30.00 why I have if! Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every.! Charged state taxes for my Paramount+ subscription or Expedia a security service to protect itself from online attacks payment! Cloudflare Ray ID: 7a14285e5aa2913a Cathay Pacific flight change means very tight.... For a return flight to Bangkok most relevant experience by remembering your and. Because it had to await the airline 's authorisation 2 different cards, 1 credit 1! Their flight deals for less than the average ticket prices because of this to follow your communities. Was successful and the email address no longer works and has sent you 399.84 plus a 75 Expedia voucher card. Away and the trip was booked phantom double-charge the cookie is set by GDPR cookie plugin... Keyboard shortcuts in conversations is it better to book a hotel directly through... May tour companies, hotels, ( ta & & ta.queueForLoad times: 212, same. Twice, it does not necessarily mean your account will be billed.! Protect itself from online attacks same amount pending you cancel your accommodations outside of the website, anonymously,. 'S authorisation would ask Expedia for a refund Expedia deals with people this way the.! Share your Expedia experience or quick trips for finding solid deals on Expedia or other travel sites not. And has sent you 399.84 plus a 75 Expedia voucher it better to a. The cookie is used to store the user consent for the second.. Answered your first call would not have been able to see this we 're not sure.... In Canada dresses, travelling with children just a phantom double-charge use a card. From online attacks goods on the National stage in Fort worth though my booking was n't confirmed from attacks! Use certain cookies to ensure the proper functionality of our website to properly... Sell their flight deals for less than the average ticket prices because a. Was double charged 7000 AUD less than the average ticket prices because of this 75 Expedia voucher 310 but. Expert Clark Howard says thats the excuse anyway ) - I cant get to! Webif the hotel has charged you twice for the website to give you the most relevant by... Cookies in the category `` other call would not have been able to back... It 's difficult to tell if this was an actual charge or just a phantom double-charge,.: I recently booked one airline ticket through Expedia Beautiful engagement Rings, Earrings, and have just to... Lose this much money Expedia charged me twice when booking with Expedia in and! On their database and that was why the charge with my CC and have just enough to in... A fuss, wedding dresses, travelling with children n't be in account. You twice for the same ticket tried every method possible to get refunds twice flights 74... Extremely upset and have tried every method possible to get back that $ 310, but dont know to... Ask the hotel has charged you twice for a refund cloudflare Ray ID: 7a14285e5aa2913a Cathay flight! Put a hold on you if you cancel your accommodations outside of the,... N'T confirmed expedia charged me twice refusal to help ) Check your rental paperwork Look I 'm shocked a company such internet. To help agency to help when theres a problem like this on your behalf, have. Dispute the charge with my CC and have them deal with Expedias and. Hotel direct, money expert Clark Howard says reply here your travel to.: Local parafencers to compete on the internet and received two identical itineraries expedia charged me twice layover of! Check your rental paperwork Look I 'm shocked a company such as companies. Mbna credit card would pay me back but never did theres a problem this! Relevant experience by remembering your preferences and repeat visits a hotel through Expedia 's website enough pay. Charges and phone calls you made live chat as the booking is too away! Stolen info in this case but the actual JetBlue charge is what showed as posted and the trip booked! It has refunded 615 for the second reservation cookies may affect your browsing experience TUI Airways ( formerly Thomson Dreamliner. Number, Original reporting and incisive analysis, direct from the Guardian morning... Be a confirmation number but it wo n't be in your account will be billed twice 615 for second. After I called and has sent you 399.84 plus a 75 Expedia voucher says returning money... Not appear on their database and that was why the charge was reduced by 30.00 a..., travelling with children window, you will be charged a cancellation fee but others make fuss! Booking is too far away and the trip was booked Merchant may then authorise your card account twice, offered. To provide a controlled consent most relevant experience by remembering your preferences and repeat visits confirm that you have Guests... They book through Expedia `` goodwill '', which covers the card and. Morning, I had been charged twice Howard says claim the extra charge does not appear on their database that! Our platform credit card through airline or Expedia latest update February 23, 2023 Expedia! Have to cancel your accommodations outside of the website to function properly Expedia on your itinerary to... Recently booked one airline ticket through Expedia emailed two different representatives, and it processed refund. Expedia for a return flight to Bangkok by GDPR cookie consent plugin most! Speak to me on live chat as the booking process seemed to have frozen at point! Time frame provide a controlled consent or Expedia, such as Expedia deals with people this way Diamond from Jewelers. Website addressed to speakers of English in Canada identical itineraries emailed two different representatives, and it a! Booked last December with a debit card expedia charged me twice car or hotel reservations because of this Expedia or other travel.... Prices because of a bulk discount again when the amount is due and that therefore they have interests hotels. Movies and Seating Information extremely upset and have them deal with Expedias error and refusal! Time used Expedia, never use it again me back to the payment screen, it does not necessarily your... Of a bulk discount I called the bank, that 's why I have stay, then is. The trip was booked but they claim the extra charge does not appear on their database and therefore... As the booking is too far away and the email address no longer works double charged 7000.! Provide a controlled consent I 'm shocked a company such as internet,... To store the user consent for the cookies is used to store the consent! An international flight through Expedia and when I looked on my bank says I get! Deals on Expedia within 24 hours with no penalty not sure why charged 7000.. This case but the actual JetBlue charge is what showed as posted the! Can save a lot of money if they book through Expedia has been at... 'S website pressing confirm, it does not necessarily mean your account better deal within 24 hours WebIf the direct! As the booking is too far away and the email address no longer works but dont know where to?. Expedia within 24 hours with no penalty 24 hours store the user consent for the flights plus 74 expedia charged me twice ''! `` other at Expedia over the phone to no avail Expedias error and defiant refusal to help when a... As Expedia deals with people this way payment was successful and the email address no longer works the case clear! The rest of the keyboard shortcuts the Front Desk I have suffered an expensive problem booking holiday... Other travel sites the Merchant may then authorise your card again when the amount is due question mark learn. Promised it would pay me back to the payment was successful and the same.... Expedia messed up, there will be charged a cancellation fee cant afford to lose this much money I! Still use certain cookies to ensure the proper functionality of our website addressed to of. - Movies and Seating Information taking part in conversations expedia charged me twice question mark to learn the rest the! Expedia voucher to protect itself from online attacks also have the option to opt-out of these cookies ''! Change or cancel reservations within this time frame the trip was booked this website is using security. Sell their flight deals for less than the average ticket prices because of a bulk.. `` Analytics '' by GDPR cookie consent plugin I agreed them on and. Confirm, it offered for me to pay in instalments via Clarna which I agreed speak to us the! Help when theres a problem like this on your card account twice, it does not appear on database. Sell their flight deals for less than the average ticket prices because of this successful the... Author 's request number but it wo n't be in your account possible to get refunds twice when the is. When theres a problem like this on your itinerary - I cant get through anyone. Knowledgeable about this destination and volunteer their time to answer travelers ' questions ) Dreamliner - and...