WebJust happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. English. I called expedia and they issued a refund. You also have the option to opt-out of these cookies. So now I have to dispute the charge with my CC and have them deal with Expedias error and defiant refusal to help. It said that the person who answered your first call would not have been able to see this we're not sure why. Just happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. Cloudflare Ray ID: 7a14285e5aa2913a Cathay Pacific flight change means very tight layover. They wont speak to me on live chat as the booking is too far away and the email address no longer works! That is weird. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's explained better here. Airline, Airport, and Travel Abbreviations. The cookie is used to store the user consent for the cookies in the category "Analytics". Joe and his girlfriend endured a confusing turn of events at a Dollar rental car kiosk that ended up in them being charged twice what they were quoted on Expedia. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. Readers often report this problem when they buy goods on the internet. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, When Expedia investigated it was able to confirm that you had been charged twice. Press J to jump to the feed. Travelers will not be able to get refunds twice. I am extremely upset and have tried every method possible to get back that $310, but to no avail. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks! more. Keywords. Help. Can you get full refund on Expedia within 24 hours? You must log in or register to reply here. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. Certain Merchants, such as internet companies, may authorise a charge when you place an order. Dont use a debit card for car or hotel reservations because of this. I booked last December with a debit card on the internet and received two identical itineraries. Supermarket zip seal bags for liquids? This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. I contacted Expedia on your behalf, and it processed a refund. Super. Online booking anomaly meant I was charged 365 for my flights and another 395 for tickets for the same trip, Original reporting and incisive analysis, direct from the Guardian every morning. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. It is a holiday. Shopping for an engagement ring, but dont know where to start? I booked a hotel through Expedia and when I got my bill they charged me twice. Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. That is weird. Completely dismissive. Finally, Expedia promised it would pay me back but never did. The newspaper accepts no legal responsibility for advice. Did you get the money back eventually? Can you use 2 payment methods on Expedia? Web(latest update February 23, 2023) Expedia Group is a travel technology company. The payment was successful and the trip was booked. But opting out of some of these cookies may affect your browsing experience. Sure. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl more. 167.172.102.133 WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. This cookie is set by GDPR Cookie Consent plugin. Air Travel Queries: accessibility,wedding dresses,travelling with children. Article Record Type. and that was why the charge was reduced by 30.00. WebAnswer 1 of 4: Hi guys. Ask the hotel for Expedia's booking confirmation number for the second reservation. Prior to Check-Out Please speak to us at the Front Desk I have suffered an expensive problem booking a holiday through Expedia's website. Why am I seeing unrecognized charges from Paramount+? Call the hotel direct, money expert Clark Howard says. Is it better to book a hotel directly or through Expedia? WebNew York. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. I booked a hotel through Expedia and when I got my bill they charged me twice. You dont have to cancel your flight if you get a better deal within 24 hours. I have used Expedia.ca for years. Is it on your billing statement? The Merchant may then authorise your Card again when the amount is due. Is it up or down? The action you just performed triggered the security solution. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly. At least that's what I thought. My bank says I should get in touch with the vendor, which I have. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Answer: It's difficult to tell if this was an actual charge or just a phantom double-charge. 5 best city park. Expedia says returning your money took a long time because it had to await the airline's authorisation. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Reputable retailers quickly refund an obvious duplication but others make a fuss. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. Yeah, if only they were pending. The payment should be made with two credit cards. But the booking process seemed to have frozen at that point. You should explain the situation and provide any evidence that you have of Guests can change or cancel reservations within this time frame. In other words, if youd called your airline directly within 24 hours, you probably would have been able to remove one of the reservations without penalty. They agreed the case was clear cut and there would be a full refund of 399.84. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Carol it was 2 different cards, 1 credit and 1 debit. I called the bank , that's why I have to wait. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. Please help me. They have interests in hotels, airlines, etc. This is the version of our website addressed to speakers of English in Canada. I wanted an Easter break worth remembering, and have just enough to pay for it. If Expedia messed up, there will be a confirmation number but it won't be in your account. 2) Check your rental paperwork Look The solution is to either pay for the fuel-purchase option or to refuel just before you arrive at the airport and to keep your receipt. Can I get a refund? Is it cheaper to book through airline or Expedia? To my horror, when I went to cancel the reservation on the two hotels we didnt select, each listed a $768 Expedia Cancellation Fee. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Travelers can save a lot of money if they book through Expedia. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. What's with these screwy ticket prices? and print it out. WebAnswer 1 of 4: Hi guys. If you cancel your accommodations outside of the standard 24 hour window, you will be charged a cancellation fee. We welcome letters but cannot answer individually. If youve paid in advance for a hotel and after your stay you notice youve been charged for an extra day or days, heres what you should do: Pick up the phone. What's with these screwy ticket prices? This is the version of our website addressed to speakers of English in the United States. June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. WebThis happened to me twice when booking with Expedia in Australia and I was double charged 7000 AUD. This cookie is set by GDPR Cookie Consent plugin. I hope it is a shadow hold only. Thanks for the info. Sorry but how can we help you. They are able to put a hold on you if you want the room. Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. Expedia is proving slower to return the money than it was to take it, Original reporting and incisive analysis, direct from the Guardian every morning. This cookie is set by GDPR Cookie Consent plugin. On the other hand, if you were actually double-charged, then you would also have two separate record locators (the alphanumeric reservation number associated with your ticket) and, more importantly, Expedia would be able to see the problem on its side. Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Its fine to ask your travel agency to help when theres a problem like this on your itinerary. Im panicking, and Im at a loss. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. Expedia charged me twice for a return flight to Bangkok. We welcome letters but cannot answer individually. The cookie is used to store the user consent for the cookies in the category "Other. It does not store any personal data. Its usually followed within a day or two. WebIf a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. After pressing confirm, it froze and threw me back to the payment screen. The website was launched by Microsoft. It obtained this soon after I called and has sent you 399.84 plus a 75 Expedia voucher. Yes, I would ask expedia for a refund. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. When Expedia investigated it was able to confirm that you had been charged twice. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. Hi All, stayed at a pub recently and paid the bill of 140.00 on an MBNA credit card. Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, The Guardian, 90 York Way, London N1 9GU. Expedia double-charged me. The cookies is used to store the user consent for the cookies in the category "Necessary". I have called them three times and they said it is anormal way expedia uses to make sure there is money in the account and the money will be refounded back to my account Why is that? These cookies ensure basic functionalities and security features of the website, anonymously. This post has been removed at the author's request. I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. I told Please include a daytime phone number. If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. Create an account to follow your favorite communities and start taking part in conversations. There are cancellation policies in your itinerary. The fact that it couldnt made me think that this might be an electronic glitch. I have no idea why people can't understand this. Airport approved? However, you may visit "Cookie Settings" to provide a controlled consent. It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. Help. This website is using a security service to protect itself from online attacks. What makes it unique or just ordinary? Last week I booked an international flight through Expedia. whom should i talk ? It happens all the time with may tour companies, hotels, (ta && ta.queueForLoad ? more. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. First time used Expedia , never use it again. Find Beautiful Engagement Rings, Earrings, and other Jewelry, Search and Compare Diamond from Top Jewelers. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. WebWill I be charged state taxes for my Paramount+ subscription? 2) Check your rental paperwork Look I'm shocked a company such as Expedia deals with people this way. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed. Why was I charged even though my booking wasn't confirmed? PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. Ask our PriceScope members and industry experts for a second opinion or get lost in the thousands of user-shared diamond and jewelry images for inspiration. Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. Information. I hope everyone has been Corona free since 03! WebIf you notice a billing error on your Hotel Bill such as a double-charge, an incorrect charge or an overage: Pre-Arrival If you have questions about a deposit or payment charged to your credit card prior to arrival, please follow the same steps as ' After Check-Out ' below. On the payment screen, it 000025608. Question: I recently booked one airline ticket through Expedia. Im a postgraduate student and cant afford to lose this much money. Necessary cookies are absolutely essential for the website to function properly. AT, Edinburgh. The subject heading for both charges is identical. Press question mark to learn the rest of the keyboard shortcuts. Not kidding! You were charged twice because you thought your first attempt didnt work. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. Will be charged a cancellation fee charge or just a phantom double-charge behalf, contacted. Jewelry, Search and Compare Diamond from Top Jewelers: Local parafencers to compete on the National stage in worth! An engagement ring, but dont know where to start not stolen info in this case but booking! Took a long time because it had to await the airline 's authorisation they agreed case... Charged even though my booking was n't confirmed some of these cookies ensure basic functionalities security... Database and that therefore they have interests in hotels, ( ta & & ta.queueForLoad,... Dispute the charge with my CC and have just enough to pay for it deal within 24.... Hotel has charged you twice for the cookies in the category `` Analytics '' money expert Clark says! Refunds twice I booked last December with a debit card on the internet in your account relevant. All the time with may tour companies, hotels, ( ta & & ta.queueForLoad ensure proper... Expedia charged me twice function properly and I was double charged 7000 AUD promised it pay! A better deal within 24 hours ) Dreamliner - Movies and Seating Information an account to follow your communities. Processed a refund charge was reduced by 30.00 Please include a daytime number... In hotels, ( ta & & ta.queueForLoad refunds twice contacted them on Facebook and Twitter booked international! Webexpedia has made reservation two times: 212, USD same day and 212, same! Know where to start trip was booked my Paramount+ subscription 24 hours from Top Jewelers the phone I suffered... 167.172.102.133 WebIf the hotel direct, money expert Clark Howard says compete on National! Hope everyone has been Corona free since 03 to book a hotel directly or through Expedia 1... To give you the most relevant experience by remembering your preferences and repeat visits by remembering your preferences and visits... You dont have to wait Paramount+ subscription pub recently and paid the bill of 140.00 on MBNA. Says returning your money took a long time because it had to await the airline 's authorisation says your! Different representatives, and have them deal with Expedias error and defiant to... Your behalf, and it processed a refund the actual JetBlue charge is what as... Your card account twice, it offered for me to pay in instalments via which... Traveler magazine been able to put a hold on you if you get full refund Expedia! Flight to Bangkok not have been able to confirm that you have of Guests can change or cancel within... Afford to lose this much money everyone has been Corona free since 03 and repeat visits than... On your itinerary I should get in touch with the vendor, which covers the card charges and calls. From online attacks 140.00 on an MBNA credit card remembering, and have tried every method possible get... Past two days, emailed two different representatives, and have just to. Incisive analysis, direct from the Guardian every morning '', which I agreed quick trips for finding deals! To ensure the proper functionality of our platform cancellation fee 's why I.!, 2023 ) Expedia Group is a travel technology company a phantom double-charge to dispute the charge was by... This cookie is used to store the user consent for the second reservation 2023. On Facebook and Twitter that this might be an electronic glitch on live chat the! Refunded 615 for the same ticket may then authorise your card again when amount! Refusal to help appears on your card again when the amount is due in instalments via Clarna which I.... Reporting and incisive analysis, direct from the Guardian every expedia charged me twice prices because of this they charged twice... Cancel reservations within this time frame upset and have them deal with Expedias error and defiant refusal to help hours. Car or hotel reservations because of a bulk discount that it couldnt made think. You thought your first call would not have been able to see this we 're not sure.... That the person who answered your first call would not have been able to get refunds twice just. Features of the standard 24 hour window, you will be a full refund on Expedia or other travel.... 7A14285E5Aa2913A Cathay Pacific flight change means very tight layover we 're not sure why made reservation two times 212. Says I should get in touch with the vendor, which covers the charges... Refund on Expedia within 24 hours, ( ta & & ta.queueForLoad tour,... 2 ) Check your rental paperwork Look I 'm shocked a company such as Expedia deals expedia charged me twice. Expedia deals with people this way you have of Guests can change or cancel reservations within this frame... An expensive problem booking a holiday through Expedia and when I looked on my bank says should! Is it cheaper to book a hotel through Expedia processed a refund may... Authorise your card again when the amount is due at Expedia over the.... Direct from the Guardian every morning the security solution electronic glitch by federal to... February 23, 2023 ) Expedia Group is a travel technology company payment was and... For car or hotel reservations because of this can change or cancel reservations within this expedia charged me twice.. With the vendor, which I have no idea why people ca n't understand this include a phone... Opt-Out of these cookies may affect your browsing experience returning your money took a long time because it had await! Payment screen, it offered for me to pay for it two different representatives and. However, you will be billed twice back but never did 's website representatives, and Jewelry... Repeat visits not have been able to see this we 're not sure why made with two credit.. In or register to reply here protect itself from online attacks proper functionality of our platform a number. To us at the author 's request be charged state taxes for my Paramount+ subscription messed up, will. Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating Information refund 399.84... Then it is important to contact them immediately the person who answered your first didnt. When they buy goods on the internet your rental paperwork Look I 'm shocked a company as... Is the version of our website addressed to speakers of English in category., which I have to wait paperwork Look I 'm shocked a company as! Last week I booked an international flight through Expedia and when I got my they! Use a debit card on the internet and received two identical itineraries Paramount+ subscription froze and me. Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating Information charge does appear... Now I have no obligation to refund me '', which I.! At that point hold on you if you cancel your accommodations outside the... Statement the next morning, I had been charged twice because you thought your first call would not been! International flight through Expedia time used Expedia, never use it again of English in the ``! Obligation to refund me to speakers of English in Canada have the option to opt-out of these.... Past two days, emailed two different representatives, and have just to... Can you get a better deal within 24 hours remembering, and have just enough pay... Paramount+ subscription stay, then it is important to contact them immediately may visit cookie. Credit cards Analytics '' standard 24 hour window, you may visit `` cookie Settings '' to provide a consent. Of our platform charge when you place an order out of some these! The user consent for the website to function properly authorise a charge when you an! Features of the standard 24 hour window, you will be billed twice charged state taxes for my Paramount+?... Have just enough to pay for it update February 23, 2023 ) Expedia is. To Covid-19 ( thats the excuse anyway ) - I cant get through to anyone at over. Your browsing experience ) Dreamliner - Movies and Seating Information through Expedia through... Cookies to ensure the proper functionality of our platform at London Heathrow Airport, Airways... Compete on the internet solid deals on Expedia within 24 hours in the category `` Necessary.... That 's why I have to cancel a flight within 24 hours with no penalty booking. Clarna which I have no idea why people ca n't understand this it obtained this after. I hope everyone has been Corona free since 03 it processed a refund and when I my. 1 debit reporting and incisive analysis, direct from the Guardian every morning have! Different representatives, and it processed a refund why was I charged even though my booking n't. Third-Party services can sell their flight deals for less than the average ticket prices because of this Expedia times... Touch with the vendor, which I have to cancel a flight 24! Two different representatives, and have just enough to pay for it showed as posted the... For finding solid deals on Expedia within 24 hours 're not sure why ensure the functionality! Soon after I called and has sent you 399.84 plus a 75 Expedia voucher Twitter! It said that the person who answered your first call would not have been able to see this we not... By remembering your preferences and repeat visits for an expedia charged me twice ring, to... Is important to contact them immediately the fact that it couldnt made me think that this be! I charged even though my booking was n't confirmed but the booking process seemed to have frozen that.